Home Care Heroes

Extraordinary Circumstances, Extraordinary Individuals: Home Care Heroes in the COVID-19 Pandemic

Through HCA’s Home Care Heroes campaign in 2020, we’ve collected amazing stories of home care aides, nurses and therapists stepping up — and into — new roles, overlooking personal dangers and fear to cover for sick colleagues, knowing that many of their patients, too, were sick during the pandemic and needed help; knowing also that entering a patient’s home may put their own lives at risk.

They’ve shined as problem solvers, preparing new policies and procedures for infection control in response to fast-evolving information.

They’ve mentored one another, and raced to secure PPE, even traveling thousands of miles to track down sources of basic supplies to keep their teams safe.

They’ve shown exceptional volunteerism. They’ve educated their patients and families. They’ve worked through tears, loss and anguish all around them.

The individuals profiled here are people who have “moved mountains” — and reached peaks — to keep critical programs running, delivering care for New Yorkers under circumstances nobody could have ever imagined during COVID-19.

They’ve done so in ways that will fundamentally change the landscape of home care — forever. Read their profiles below.